In case of online payment, the report will be delivered to you online/by email within 24 hours of receipt of payment.
If mode of payment is bank wire transfer, report will be delivered as soon as we receive the payment.
For customizations or tailor made report, our sales team will negotiate over payment stages and dealings.
In case of customizations, deliverables will be on the base of agreement signed between two parties.
Client will be entitled to receive 15% customization in the report based on their specific requirement pertaining to the markets discussed in the report. However, complexity of their requirement and time taken will be purely judged by our analyst and will have a final say in the same. We, at Sheer Analytics and Insights ensure that client finally get the required market intelligence as required in our reports.
Due to the confidential nature of the information contained in our market research reports, cancellation of orders cannot be accepted after the report has been delivered.
However if the client feel that report or content is not uptomark or have some quality issue our grievance cell will discuss the issue and their decision will be final. Partial refund will be done if client concern is genuine.